Customer Service Representative

Krishna Rampaul


5901 Elmore Ave., Apt #K12                                                                       email: krishna_rampaul@hotmail.com


Davenport, Iowa 52807                                                                                         Tel: 563-505-8733 or 563-508-6899


 


          I'd like to introduce you to a hardworking, dependable, reliable individual who is looking for a Full-time position. I have worn many types of hats in the few businesses I have worked which allow me to know a broad range of hands-on skills and experiences.


 


Sedona Staffing / Group O                                                                                                                 May 2016– June 2016


Customer service Rep


 


Kraft Heinz Company                                                                                                                      Feb 2016 – Feb 20016


ATTENDANT / Temporary Staff Agency      



  • work in receiving, stocking, Issue Material, counting inventory

  • Data Entry


 


FARO Global Headquarters / GFX Logistics.


                                                                                  Oct 2015 – Jan 2015    Accountant 



  • Account payable

  • Account receivable

  • Billing Specialist, Invoicing

  • Analytical and Statistical data


 


West Side Transport Inc.                                                                                                           Nov 2010 – Mar 2015            


Purchasing Manager / Warranty Administrator /Service Writer /Office Administrator / Accountant


·         Be Familiar with all aspects of facilities management operations. 


·         Established operational goals / Achieved cost savings targets 



  • Create orders by online, verbal or email with suppliers using a purchase order or company credit card

  • Create, review and close shop repair order. Creating estimates write up and advice service request

  • Looking up part using OEM software

  • Maintain inventory within budget, perform cycle counts, adjust and analyze stock, return obsolete part for credit and refund

  • Receive order enters inventory into online procurement system Put order away after receipt

  • Return materials or equipment to the vendor or for repair or credit

  • Forklift, unloading and loading trailers

  • Adhered to site budget, prepared and analyzed weekly financial reports for purchasing and inventory

  • Follow all required Safety and Security Policy required, by House Keeping, OSHA, FDA, EPA, DOT

  • Negotiate and readjust vendors and outside repair facilities contracts

  • Customer Service, Shipping / Receiving, USPS, UPS, FedEx


·        Managed invoices, accounts payable and account receivable and payroll, billing specialist 


 


Truck Country of Cedar Rapids                                                                                                        Sept 2007 – Dec 2007


Counterparts personnel



  • Provides prompt, courteous, and efficient service to all customers

  • Identify the cause of the client's problems and suggest resolutions

  • Sells products/services to meet customer needs

  • Maintain customer goodwill

  • Help maintain the retail sales floor and displays to exceed dealership standards

  • Performs routine housekeeping tasks to maintain and enhance the cleanliness of products and the retail sales area as well as the stocking areas

  • Supply service technicians with parts as required


 


Featherlite Specialty Trailers                                                                                                         Aug 2005 – Feb 2007


Manufacturing / Quality Control



  • Adjust and install interior components in   NASCAR trailers and RV trailers.

  • Quality Control: Inspect, repair, and test units when coming off the line

  • Bilingual lead man, on-site repair

  • Inventory Management


 


Hawkeye Fleet Services / CRST Cedar Rapids                                                                            June 2000 – Mar 2005


Purchasing Manager / Billing Specialist



  • Approve invoices for payment  

  • Maintained close communication with supervisor regarding all Maintenance issues and concerns

  • Managed invoices and billing

  • Be Familiar with all aspects of facilities management operations. 

  • The Vehicle Repose Team (VRT) with any issues.

  • Follow all required Safety and Security Policy required, by OSHA, FDA, EPA, DOT

  • Manage transfer of parts to other facilities or repair shops, as needed.

  • Create, review and close shop repair order. Creating estimates

  • Looking up part using unit VIN#. With OEM software

  • Maintain inventory, perform cycle counts, adjust inventory, return obsolete part for credit

  • Create orders by online, verbal or email with suppliers using a purchase order or company credit card.

  • Receive order enters inventory into online procurement system Put order away after receipt

  • Customer Service, Shipping / Receiving, USPS, UPS, FedEx

  • Forklift, unloading and loading trailers


 


Merry-Go-Round.                                                                                                                         Aug 1991–  June 2000


Sale representative / Sole Proprietor



  • Retail sales representative

  • Displaying items

  • Serving customers

  • Dealing with any queries or complaints

  • Advising customers on their purchases and accessorizing  

  • Managing and motivating staff and sales targets met

  • promoted to Store Manager 1991-1995

  • Coordinates all operation including interviewing, hiring, terminations, supervising, training

  • Overseeing deliveries and maintain new product levels for sales and promotions

  • Provides weekly and monthly reports to management on sales, budget, inventory

  • Analyze market trends and monitors other competitive stores for comparison pricing.

  • Increase sales by 40% in 1993 and 50% 1994

  • Makes recommendations for increased productivity, sales cost reduction to management.

  • Coordinates all operation including interviewing, hiring, terminations, supervising, training,

  • Keeps management up-to-date on special recognition of team members.

  • Sole proprietor Iowa City, Iowa 1995


 


EDUCATION


 


Ashford University Online                                                                                                                 Nov. 2015 – Present                                           


Bachelor’s, Supply Chain Management


Bachelor’, Accounting, and Finance


 


Kirkwood Community College Cedar Rapids, Iowa                                                                   Aug. 2005 – May 2009


Associate's Degree, Accounting, and Finance


 


Certificate Type: ACT National Career Readiness Certificate Silver                                                                                       


Certificate ID: 2XXH8QRK9YRC                                                                                                          June 2016
Certificate Level: Description: Silver                                          


COMPUTER/TECHNOLOGY SKILLS


Microsoft Office: Excel, pivot, spreadsheet, Outlook, Word, PowerPoint, Publisher, PDF, Word, Publisher. Data Entry AS400, ADP, Transman, QuickBooks, Retail Customer Service.Shipping / Receiving, Purchasing, Cash Handling, Inventory, A.P, A/R, invoicing, Office Equipment Effective verbal and writing communication skills in both ESL


 


Courses complete/ In progress: Business Law I, Management Statistics


 

  • ID#: 111495
  • Location: Davenport, IA , 52807

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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