Customer Service - Deregulated
Customer Service - Deregulated
ON BOARD SERVICES
7 week contract assignment in Davenport, IA
Please reference job #7645
Pay rate: $12.00/Hour
Comments:
This is a temporary position to handle potential large call volume. You will be manipulating an excel spreadsheet.
Summary:
Respond to customer calls and determine the best solution to meet customer needs, with the focus on first-call resolution and customer satisfaction. This includes the ability to analyze complex billing, credit and payment situations, follow relevant regulatory requirements to provide the best and most appropriate options to the customer. Meet quality assurance requirements and other key performance metrics.
Qualifications:
High school diploma/high school equivalent.
Two years of customer service experience.
Effective oral and written communication skills.
Strong interpersonal skills.
Effective negotiation and analytical skills to handle escalated customer situations, recognize patterns in data, information or events in order to draw logical conclusions and make recommendations for action.
Effective analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently. High degree of accuracy, attention to detail and follow-through.
Responsibilities:
Efficiently interpret and analyze emergency/life threatening situations, place the correct order and/or take the appropriate action to provide for the safety of customers, employees and property.
Perform research and follow-up on customer accounts. This may require outbound calls, communication with other departments and contacting customers with appropriate information and outcomes
Perform additional responsibilities as requested or assigned.
Assist customers with any technical issues experienced with website and escalate any issues as appropriate.
Demonstrate highly effective soft skills and professionalism to minimize customer escalations. Maintain sensitive and confidential customer and company information.
Expectations:
Perform responsibilities as directed within determined time frames and with a high degree of accuracy.
Be compliant to schedules and work within a highly structured environment where punctuality and availability are critical.
Must have a strong work ethic and be a self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Optimize the customer experience and perception of the Company.
Perform at a highly accurate and efficient level in all aspects of the customer service function.
Insure customer interactions are accurate and efficient while striving to resolve all customer inquiries and requests with a focus on first call resolution.
Display strong verbal and written communication skills, a sense of urgency and the ability to process critical information accurately and efficiently.
Employ high level listening skills in order to assess the customer situation and provide appropriate assistance and solutions
Maintain professional and courteous demeanor and be able to quickly develop a rapport with customers over the phone.
Estimated Salary: $20 to $28 per hour based on qualifications.
ON BOARD SERVICES
7 week contract assignment in Davenport, IA
Please reference job #7645
Pay rate: $12.00/Hour
Comments:
This is a temporary position to handle potential large call volume. You will be manipulating an excel spreadsheet.
Summary:
Respond to customer calls and determine the best solution to meet customer needs, with the focus on first-call resolution and customer satisfaction. This includes the ability to analyze complex billing, credit and payment situations, follow relevant regulatory requirements to provide the best and most appropriate options to the customer. Meet quality assurance requirements and other key performance metrics.
Qualifications:
High school diploma/high school equivalent.
Two years of customer service experience.
Effective oral and written communication skills.
Strong interpersonal skills.
Effective negotiation and analytical skills to handle escalated customer situations, recognize patterns in data, information or events in order to draw logical conclusions and make recommendations for action.
Effective analytical and problem-solving skills. Ability to prioritize and handle multiple tasks and projects concurrently. High degree of accuracy, attention to detail and follow-through.
Responsibilities:
Efficiently interpret and analyze emergency/life threatening situations, place the correct order and/or take the appropriate action to provide for the safety of customers, employees and property.
Perform research and follow-up on customer accounts. This may require outbound calls, communication with other departments and contacting customers with appropriate information and outcomes
Perform additional responsibilities as requested or assigned.
Assist customers with any technical issues experienced with website and escalate any issues as appropriate.
Demonstrate highly effective soft skills and professionalism to minimize customer escalations. Maintain sensitive and confidential customer and company information.
Expectations:
Perform responsibilities as directed within determined time frames and with a high degree of accuracy.
Be compliant to schedules and work within a highly structured environment where punctuality and availability are critical.
Must have a strong work ethic and be a self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Optimize the customer experience and perception of the Company.
Perform at a highly accurate and efficient level in all aspects of the customer service function.
Insure customer interactions are accurate and efficient while striving to resolve all customer inquiries and requests with a focus on first call resolution.
Display strong verbal and written communication skills, a sense of urgency and the ability to process critical information accurately and efficiently.
Employ high level listening skills in order to assess the customer situation and provide appropriate assistance and solutions
Maintain professional and courteous demeanor and be able to quickly develop a rapport with customers over the phone.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
