Representative, Customer Service

Company Name:
NcoGroup
## Description
APAC Customer
services
, Inc., an EGS Company, is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services' clients include some of the most recognized brands in the world across all major market verticals. APAC provides end-to-end, multi-channel customer lifecycle support and operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia. APAC provides end-to-end, multi-channel customer lifecycle support across the world. As a result, employees enjoy the opportunity to grow, develop and build long-term careers in exciting industries, supporting the best brands in business, all while accruing tenure with a global BPO leader.
Summary
Provides a variety of customer services through inbound calls, outbound calls, email, and online web chats. Serves as liaison between the customer and client.
Essential Duties and Responsibilities
Resolves customer questions, complaints, and requests.
Provides pricing and delivery information, and processes orders.
Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
Enter all data into
computer
.
Educate and/or sell the client''s product or service to the customer.
Contacts customers to gather market research.
May be required to work overtime to support the needs of business.
## Qualifications
Strong communication and problem solving skills required; Must have working knowledge of computer keyboard and ability to navigate the internet; Ability to multitask in a fast paced environment; Customer Service experience strongly preferred.
Health and Safety Requirements:
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls, and reach with arms and hands. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision and the ability to adjust focus.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, veteran status, genetic information and any other basis protected by federal, state or local laws.
Job: Customer Service Representative
Primary Location: UNITED STATES-IA-Davenport
Work Locations: Davenport, IA (IA 03) 250 East 90th Street Davenport, 52806
Job Level: Entry Level
Education Level: None
Req ID: 140001148

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