Client Care Specialist in Veterinary Hospital
Kimberly Crest Veterinary Hospital & Specialty Services Kimberly Crest Veterinary Hospital & Specialty Services Davenport, IA Davenport, IA Part-time Full-time Part-time Full-time $15 - $21 an hour $15 - $21 an hour 2 days ago 2 days ago 2 days ago Do you thrive on helping people and their pets? Do you enjoy working in a team-driven atmosphere? Do you want to work in a position that personal and professional growth is not only allowed but encouraged? A Client Care Specialist (CCS) focuses on client communication, medical records, and maintaining the flow of the hospital.
He or she is the first and last contact clients have with the hospital and is key to creating lasting impressions.
The CCS must have exceptional client service and communication skills, computer literacy, handle payment and financial issues, ability to multi-task, friendly attitude and confidence to deal with stressful situations.
Interest in veterinary medicine and willingness to learn via continuing education; coworkers is a must.
Client Care Specialists work directly with veterinarians, technicians, veterinary assistants, and kennel staff daily to provide consistent patient care and communication.
Some of the job responsibilities include scheduling appointments, greeting patients/clients, triaging appointments, taking payments, properly relaying important medical details, collecting and maintaining medical records as well as filling prescriptions as ordered by veterinarians.
Our privately-owned, AAHA accredited hospital is located in Davenport, Iowa.
We are a referral center and specialty practice for the Quad-Cities and surrounding areas.
Our specialty care includes but is not limited to advanced internal medicine, orthopedic surgeries, advanced soft tissue surgeries, CT, chemotherapy, advanced ultrasound, advanced dentistry, endoscopy, rhinoscopy, bronchoscopy, cystoscopy as well as behavior consultations.
In addition to our referral caseload, we have a bustling general practice side.
We are a five-doctor practice with two ABVP doctors on staff full time.
We are a cat friendly practice and follow fear free techniques with a fear free certified doctor and staff members.
Our commitment is to provide the best care to our patients while providing the best work environment for our team members.
We are also proud to offer a comprehensive benefits package including a competitive wage, paid time off, continued education, scrubs allowance, paid holidays, employee pet discounts, 401K, health insurance, and company paid disability/life insurance.
Educational Requirements:
High school diploma or equivalent Qualifications & Skills Needed:
Experience in customer service (Required) Experience in the veterinary industry and/or with animals (Preferred) Ability to work in a fast-paced environment Computer literacy Understand veterinary terminology Exceptional customer service skills Keep accurate medical records, clerical work Educate clients Promote hospital products and services Support team members Physical Obligations:
Able to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance Endure sitting, standing and walking on hard floor surfaces for extended periods Type information for patient records into the computer Able to work in noisy work conditions with sounds from animals, phone conversation, and equipment Take safety precautions for exposure to toxins, drugs, anesthesia and radiation Work Remotely No Job Types:
Full-time, Part-time Pay:
$15.
00 - $21.
00 per hour Expected hours:
25 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Weekends as needed Application Question(s):
What is your ideal work environment? Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
He or she is the first and last contact clients have with the hospital and is key to creating lasting impressions.
The CCS must have exceptional client service and communication skills, computer literacy, handle payment and financial issues, ability to multi-task, friendly attitude and confidence to deal with stressful situations.
Interest in veterinary medicine and willingness to learn via continuing education; coworkers is a must.
Client Care Specialists work directly with veterinarians, technicians, veterinary assistants, and kennel staff daily to provide consistent patient care and communication.
Some of the job responsibilities include scheduling appointments, greeting patients/clients, triaging appointments, taking payments, properly relaying important medical details, collecting and maintaining medical records as well as filling prescriptions as ordered by veterinarians.
Our privately-owned, AAHA accredited hospital is located in Davenport, Iowa.
We are a referral center and specialty practice for the Quad-Cities and surrounding areas.
Our specialty care includes but is not limited to advanced internal medicine, orthopedic surgeries, advanced soft tissue surgeries, CT, chemotherapy, advanced ultrasound, advanced dentistry, endoscopy, rhinoscopy, bronchoscopy, cystoscopy as well as behavior consultations.
In addition to our referral caseload, we have a bustling general practice side.
We are a five-doctor practice with two ABVP doctors on staff full time.
We are a cat friendly practice and follow fear free techniques with a fear free certified doctor and staff members.
Our commitment is to provide the best care to our patients while providing the best work environment for our team members.
We are also proud to offer a comprehensive benefits package including a competitive wage, paid time off, continued education, scrubs allowance, paid holidays, employee pet discounts, 401K, health insurance, and company paid disability/life insurance.
Educational Requirements:
High school diploma or equivalent Qualifications & Skills Needed:
Experience in customer service (Required) Experience in the veterinary industry and/or with animals (Preferred) Ability to work in a fast-paced environment Computer literacy Understand veterinary terminology Exceptional customer service skills Keep accurate medical records, clerical work Educate clients Promote hospital products and services Support team members Physical Obligations:
Able to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance Endure sitting, standing and walking on hard floor surfaces for extended periods Type information for patient records into the computer Able to work in noisy work conditions with sounds from animals, phone conversation, and equipment Take safety precautions for exposure to toxins, drugs, anesthesia and radiation Work Remotely No Job Types:
Full-time, Part-time Pay:
$15.
00 - $21.
00 per hour Expected hours:
25 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Schedule:
Day shift Monday to Friday Weekends as needed Application Question(s):
What is your ideal work environment? Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
2 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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