Health Care Benefits Customer Support Specialist
Davenport, IA Davenport, IA Full-time Full-time From $22 an hour From $22 an hour 9 hours ago 9 hours ago 9 hours ago Essential Duties, Responsibilities AND REQUIREMENTS:
Provide constant support to brokers and employers (in certain markets) by reconciling billing, enrollment, claims and benefit issues, troubleshooting all questions/concerns, documenting issues/potential problems in system, and keeping management advised of any potential problems.
Facilitate all enrollment changes (additions, terminations, coverage changes, etc.
) which may require interaction and approval from the carrier and verification in carrier systems.
Develop and maintains client relationship with brokers, carriers and employers (where applicable) carriers through inbound and outbound calls.
Develop strong relationships with BenefitMall Sales for clear, concise communication related to the assigned accounts.
Proactively identifying potential escalation points and independently engaging the appropriate parties to resolve Review carrier submissions for completeness, work with brokers to collect missing information and prepare all necessary documentation for carrier submission.
Ensure all BenefitMall systems are accurate and up-to-date.
Maintain appropriate records, files and documentation.
Audit and maintain files, verifying insured and coverage, and proactively identifies possible issues.
Keep up to date on all Company's policies and promotional offerings.
Actively participates in regular team meetings, providing input to contribute to the team's overall success in achieving customer satisfaction.
Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.
Qualifications:
Experience in employee benefits REQUIRED, preferably middle market expertise.
High School diploma or equivalent, with a minimum of two (2) years' experience in Call Center/Customer Service environment in the healthcare/insurance field.
Strong working knowledge of health insurance guidelines and benefits.
Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient in Internet Explorer.
Communicate effectively with all levels of internal and external personnel, both verbally and in writing.
Ability to work in an environment with heavy phone-based customer interaction.
Excellent phone etiquette.
Demonstrated ability in proactive problem solving and problem prevention.
Work in and contribute to a positive team environment.
Complete tasks on time while managing multiple tasks simultaneously.
Job Type:
Full-time Pay:
From $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Remote Work Location:
Hybrid remote in Davenport, IA 52807.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide constant support to brokers and employers (in certain markets) by reconciling billing, enrollment, claims and benefit issues, troubleshooting all questions/concerns, documenting issues/potential problems in system, and keeping management advised of any potential problems.
Facilitate all enrollment changes (additions, terminations, coverage changes, etc.
) which may require interaction and approval from the carrier and verification in carrier systems.
Develop and maintains client relationship with brokers, carriers and employers (where applicable) carriers through inbound and outbound calls.
Develop strong relationships with BenefitMall Sales for clear, concise communication related to the assigned accounts.
Proactively identifying potential escalation points and independently engaging the appropriate parties to resolve Review carrier submissions for completeness, work with brokers to collect missing information and prepare all necessary documentation for carrier submission.
Ensure all BenefitMall systems are accurate and up-to-date.
Maintain appropriate records, files and documentation.
Audit and maintain files, verifying insured and coverage, and proactively identifies possible issues.
Keep up to date on all Company's policies and promotional offerings.
Actively participates in regular team meetings, providing input to contribute to the team's overall success in achieving customer satisfaction.
Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling and the ability to lift up to 25 lbs.
Qualifications:
Experience in employee benefits REQUIRED, preferably middle market expertise.
High School diploma or equivalent, with a minimum of two (2) years' experience in Call Center/Customer Service environment in the healthcare/insurance field.
Strong working knowledge of health insurance guidelines and benefits.
Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient in Internet Explorer.
Communicate effectively with all levels of internal and external personnel, both verbally and in writing.
Ability to work in an environment with heavy phone-based customer interaction.
Excellent phone etiquette.
Demonstrated ability in proactive problem solving and problem prevention.
Work in and contribute to a positive team environment.
Complete tasks on time while managing multiple tasks simultaneously.
Job Type:
Full-time Pay:
From $22.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Remote Work Location:
Hybrid remote in Davenport, IA 52807.
Estimated Salary: $20 to $28 per hour based on qualifications.
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